GENERAL QUESTIONS

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• Do you require a deposit or retainer to book?

  • Yes.  Any of the services we offer we require a 25% retainer within 14 days of requesting our services. ​

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• Do you require a contract?

  • Yes.  When booking any of our services we require a signed contract within 14 days of requesting our services. ​

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• How soon in advance do we need to book you?

  • As soon as you feel comfortable making your decision on if you'd like us as your vendor, that is when you should book.  In 2019 we booked over 100 events and most of them were at least 1 year ahead of time on average. ​

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• When is the final payment due?

  • We require final payment to be completed no later than 30 days prior to the event date. ​

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• What types of payment do you accept?

  • We do all of our payment processing through Square.  They accept all major card options (Visa, Mastercard, Discover and American Express).  If you prefer to pay with check or cash that is acceptable as well.​

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• Do you have travel fees?

  • Yes.  If you are booking any single service by itself, you are subject to a travel fee over 50 miles from 97304.  If you book a bundle (2 or more services) your travel fee is applied if it is over 200 miles from 97304. ​

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• Do you have anyone who can speak Spanish?

  • We do currently have one Bi-Lingual DJ that is on our team and can help with a crowd that enjoys both English and Spanish music and announcements needed. ​

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• Do you meet with us prior to the wedding in person?

  • We absolutely can schedule a meeting in person or over the phone prior to the date.  We love meeting all of our clients but block weekends for events so we would likely need to schedule a meeting during the week.​

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PHOTOGRAPHY

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• Who is going to be my photographer?

  • We only have one main photographer, who also took every single one of the photos showcased on our website, who is Mackenzie Poisal.​

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• How long have you been shooting photos for?

  • 2020 will be my 4th year as a photographer.

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• What is your style?

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• What should I wear to my photo shoot?

  • Great question! I get this question often and what I have done is put together an inspiration board on our Pinterest so you can get some ideas from that! It is extremely helpful.  If you'd like to see the board here is the link to it. Style Guide

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• Does photography come with a second shooter?

  • All of our listed options are a single shooter.  If you are interested in wanting to have a second shooter please let me know and we can let you know the estimated cost for that to be added on​! 

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• What is the turn-around time to get my photos back?

  • Depending on the type of shoot we are completing, the turn-around time varies. Weddings typically take 6-8 weeks.  Engagement, Family, Senior, and New-borns  typically are 2-3 weeks.

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• Where should I get my photos done at? Where do you like shooting at?

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• Have you shot at our location before?

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• Do we get all of the RAW photos?

  • The simple answer to this is no.  The reason we do not offer any unedited photos (like many other professional photographers) is because it does not represent the work we are providing.  We go through all of the photos captured during your day and pick out the very best ones to edit and provide to you. 

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• If you still questions about videography after reading these responses please submit a contact form and we will get back to you with any answer as soon as possible! 

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VIDEOGRAPHY

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• ​Who is going to be my videographer?​​

  • We have 4 different shooters that can be at your wedding depending on availability and the schedule for your date.  Each video we have on our website or social media have been with shooters we have worked with in the past, however it is all the same editor.  We train each videographer in-house to make sure we provide a consistent timeline, shooting style and flow to your day. ​

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• What is the turn-around time for my video?

  • Depending on when the video was captured (busy season or off-season) our timelines might vary a little.  We try to get the final delivered video within 6-8 weeks from the date it was captured.​

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• Do you have a drone? 

  • We do own drones and love using them! Since not all of our videographers have a commercial license to fly them as a paid service, we do not offer it officially.  That doesn't mean we can't use them, we just cannot be paid for that as apart of our service, therefore we do not guarantee each video will have aerial footage captured. ​

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• How many shooters are included in your rates?

  • Our package listed on our website and social media include 1 shooter with 2 cameras.  If you would like to see the additional cost to add a second shooter we have the price listed on our pricing page that goes over that information.​

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• Do you offer discounts or less than 8 hours of service?

  • With our pricing we try to be as competitive as possible compared to the industry standard for the same level of service in our area.  The discounts we offer is when you bundle multiple services with us because we want everyone to know they are getting the same rates across the board.  We do offer less than 8 hours of service upon request! If you don't need the full 8 hours we can do an hourly rate which is listed on our pricing page.​

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• Do you provide all of the footage shot during our event or day?

  • The simple answer to this is no.  We shoot every event, wedding or different type of a video in a specific way that would not correlate ​to a full length video.  We are capturing moments that have the specific purpose to benefit the finished edited video. We provide a finished video and a digital download for up to one month after it's complete. 

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• Do you shoot destination weddings or videos?

  • We would LOVE to be apart of any type of shoot at a new state, country or location! If you'd like for us to take part in a shoot like this please reach out to us with what you are looking for, the location you are wanting to be captured and your ideal video so we can give you an idea of what it would cost! ​

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• How do we get our finished video?

  • Once the video has been completed, we will send a download link via Dropbox which will remain active for up to 4 weeks so you can download directly to your favorite devices.  We do not offer a DVD or blu-ray copy at this time. ​

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• If you still questions about videography after reading these responses please submit a contact form and we will get back to you with any answer as soon as possible! 

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DJ 

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• Who is going to the DJ at our event?

  • We have an ever-changing schedule that requires flexibility for our trained DJs so we do not finalize any copy of the schedule until 1 month prior to the dates booked.  At that point we will inform each client who they can expect for their day. ​

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• When does the DJ typically arrive? 

  • Our DJs are trained to arrive 1-2 hours prior to the music start time to go over final questions, details and begin set up.​

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• Does your DJ attend rehearsals?

  • From our experience a DJ isn't required at most rehearsals.  Any walk-through can be usually completed in 10-15 minutes and music can be played through any device during that time.  Typically we have our DJs booked during prime-time weekends multiple times so we couldn't guarantee our attendance during those times anyways.​

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• ​Does the DJ accept requests?

  • Absolutely! We cannot guarantee we can get to them all but we love hearing what others enjoy listening to and try our best to get to them all.  We send out an easy to fill out packet to help with music requests prior to the date as well just incase your venue is not equipped with Wifi so we can make sure the songs are pre-downloaded ahead of time. ​

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